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Subscribe to post by default


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Silvasoft Team

Can we get a setting per board (or general account setting is fine as well) to have users automatically subscribe to posts they have interacted with (voted, commented, created).

At the moment they are not subscribed by default, however we are seeing lots of users voting and posting comments. Now they don't get notified of new comments etc.

Comparing myself to general users, I have upvoted some ideas in this feedback portal of Upvoty as well, but I have not subscribed so I miss out of all the fun and communication on these topics :)

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Saul Costa

This is definitely a must have for a feedback site, IMO. Having just started using Upvoty I was very surprised that this wasn't the case, and I know our users will be too.


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Mike (Upvoty)

Hmm, we never going to make it a default. Here's why: a lot of users would like to know once X goes live, but they don't want to receive all the notifications from other user's comments, etc.

What we could do is make a setting for it. You as the admin can decide if you want every user to be subscribed by default on your boards. But remember: when someone upvoted, they are already subscribed to the status updates. And you can always make a comment and 'notify all voters' as well. So this way they don't have to miss a single important update.

I really don't think a lot of users will appreciate getting emails from all the comments. But, I guess it depends on each type of business and their users :) So we can always make a setting for it.


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Saul Costa

It's odd that an upvoter would be subscribed, but not the original poster. They more than anyone want to be a part of the conversation about their ticket.

By "once X goes live", does that mean that the original poster does still receive some notifications by default, such as status updates? If so, is there a way for them to disable that? That's also very confusing. Updates should encompass post comments, status changes, and merges, i.e., all updates, not just a few of them. Hopefully I'm just misunderstanding.

In my opinion, notifications should be as follows:

1. Original poster is automatically subscribed to updates.
2. Upvoters and automatically subscribed to updates.
3. Commenters are automatically subscribed to updates.

Whether this is a setting globally or per board, it's definitely a must have, based on my experience with similar products!


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Nicolo' Manzotti

Hi Mike, is it possible to have some clarification on this behaviour? On a more recent comment to another feature request (feedback.upvoty.com/b/feature-requests-1/auto-subscribe-on-post) you said that "Everyone who's voted or posted is automatically subscribed. The button is only there for everyone visiting the feedback post and who hasn't voted or posted :)".

Which is the actual behaviour?

Many thanks!


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Nicolo' Manzotti

If the user who vote/post is automatically subscribed, the feature suggestion could be hiding the "Subscribe" button for them or making it reflect the actual status (i.e. showing "Unsubscribe" instead of "Subscribe")


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Mike (Upvoty)

Hey Nicolo! Someone that votes (the one who posts + the ones that are voting) are in the loop of future updates when you, as the admin, change the status or make a comment with "notify all voters" checkboxed. A user can also subscribe to a post. When a user does that, the user will be notified automatically of every new activity around that post. So when there's a new status update, comment, etc. the user will be notified. They can unsubscribe if they want. The topic of this exact feature request is to make that a default for all the voters. But we're not sure about that. Not everyone wants to get notifications for all the activities. It might be an overload of messages for most users. By letting them subscribe themselves, and thus "opt-in", it's their own choice.


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